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GIZ Administrative Officer (Administrative & Accountancy focus) (m/f) - GIZ Office Sarajevo
Administrativne usluge
Objavio: Tim

Objavljen 08.11.2017. Ističe 24.11.2017.


The EU-IPA2017 co funded Project “Countering Serious Crime in the Western Balkans” managed by the GIZ

GIZ Administrative Officer (Administrative & Accountancy focus)

The EU co funded “Countering Serious Crime in the Western Balkans” project is implemented by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH – GIZ. The project is composed of 4 areas of intervention with the overall objective to counter Serious Crime in the Western Balkans. The technical expertise will be provided by EU Prosecutors and Legal Advisors. 

The project is searching one person capable being part of the administrative management and accounting team to support the project. The selected candidate will be offered a GIZ national personnel contract for the duration of the 24 months and should be available to start 1st January 2018. Invitation to apply is hereby advertised: applications can be received until 12:00 noon on the 24 of November 2017. 

Overall Purpose of Post

To support the project team, in the implementation of the project by providing back up in: 
  1. administrative tasks (local contracts, organization of trips, events, workshops, etc.);
  2. accounting;
  3. financial monitoring;
The above functions are indicative and may be modified according to the needs of the project.

Job Description 
  • Assistance to the Head of Finance and Administration 
  • Ensure the strict application of the GIZ O+R;
  • Manage the daily accounting and manage both the Cash-book and Bank-book;
  • Maintain and administer the GIZ financial systems within the project in accordance with the guidance of the Head of Finance and Administration Officer, GIZ HQ book-keeping and financial controller;
  • Efficient processing of all local payments in compliance with GIZ and EU procedures and daily invoice checking, processing and record keeping;
  • Liaison with the GIZ HQ in the country in relation to booking costs and checking invoices;
  • Ensure detailed financial records are kept in the formats needed for GIZ internal controlling, internal audits and for EU audits;
  • Provide administrative support for the implementation of all 4 areas of intervention;
  • Monitoring and regular reporting on the spent and planned resources;
Qualifications and experience sought 
  • Bachelor’s degree or at least 8 years of relevant professional experience 
  • At least 3 years of previous experience in accounting in the context of EU-funded projects.
  • Fluent in spoken and written English and German.
  • Proficient IT skills (in particular: Word, Excel, SAP).
  • Personal and interpersonal skills, including excellent team-working and communication skills.
  • Attention to detail and accuracy, in particular in relation to accounting or budget monitoring.
  • Customer and service-oriented attitude, fast-learner and willingness to be flexible and prepared to contribute to the company in other duties as required.
  • Experience in GIZ procedures knowledge will be considered as a significant advantage. 
The office base will be in Sarajevo.


As an international enterprise we appreciate explicitly applications of members of all ethnic groups represented in Bosnia and Herzegovina. 

Please send us your CV in europass or europeaid format in English and a half page motivation letter, also in English, which will outline the contributions that would make each applicant a suitable candidate until 12:00 noon on the 24 of November 2017 in digital form to the following email-address: 

keyword: Application Admin. Officer EU-IPA

Only short-listed candidates will be invited for an interview. 


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Junior operations administrator (m/f) - ENERGY TRADING COMPANY d.o.o.
Administrativne usluge
Objavio: Tim

Objavljen 08.11.2017. Ističe 08.12.2017.


Alfa Energy Group is an international energy consultancy based in London, with offices in Frankfurt, Chicago, and Sarajevo. We build business energy strategies for clients and keep them running. Our mission is to help clients find suitable energy and water supplies, and we guide them towards the best use of them.

The role of Junior Operations Administrator requires professionalism and enthusiasm to ensure success. Candidates need to have excellent English verbal and written communication skills and high computer literacy. It requires someone who is hardworking and self-motivated with the confidence and ambition to deliver success to both themselves and the group.

  • Supporting consultants to ensure contracts are secured
  • Providing an ongoing high level of service to external parties and key internal stakeholders
  • Working well with and developing key contacts with energy suppliers and internal stakeholders
  • Entering and processing contracts in internal data systems within a set time frame 
  • Producing reports in conjunction with objectives
  • Query management resolution in a timely manner
  • Actively thinking of ways to improve service and the department
  • Presenting tender results
  • Additional responsibilities as required by the team leader
Experience and Skills 
  • Excellent verbal and written communication skills in English 
  • Microsoft Office (Excel) skills
  • Keen eye for detail
  • Problem solver
  • Organised
  • Delivery-focused and results-oriented
  • Acts with integrity
  • Accountable
  • Innovative
  • Flexible and self-motivated
  • Education background in economics/administration (Desirable)
This is a tremendous opportunity for any applicant. If you feel that you meet the criteria above, please send your application through the Alfa Energy Group website at:

Energy Trading Company d.o.o. is an equal opportunity employer.


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Help desk Representative (m/f) - Trizma d.o.o.
Banja Luka
Administrativne usluge
Objavio: Tim

Objavljen 07.11.2017. Ističe 07.12.2017.


Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.
ACCELERATE BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time.

Help desk Representative

  • Position works in high call volume Technical Assistance Center (TAC) environment supporting customers (both internal and external) and their analysts in providing problem resolution for products and services, specifically ALOHA software and other related products/equipment.
  • Responsible for ensuring the customer's entitlement of services
  • Remotely deliver solutions, dispatch service personnel and when appropriate verify resolution of a customer's issue that has not been escalated
  • Work directly with the customer to understand the problem, and/or escalate problem to the next level
  • Following the documented Remote Incident Management Process, position’s primary responsibility is to perform Level I technical troubleshooting with end-users of PCs and retail point-of-sale devices (depending on account assignment)
  • Reviews incident history to determine recurring faults
  • Provide technical phone support on Hospitality products (ALOHA and other), systems and various software products;
  • Provide accurate solutions to user problems to maximize product or system availability
  • Take ownership of service request from customer and ensure timely and satisfactory resolution of problem
  • Escalate both internally and externally when required according to defined Escalation Paths
  • Enhance and develop quality support methods and communication skills through coaching feedback, and other developmental approaches
  • Assist in the resolution of user and support issues over multiple user sites to ensure timely distribution of knowledge and cause positive impact on user satisfaction
  • Updates work orders and provides status information
  • Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards and set targets
  • Communicate with customers through various means (oral, written, electronic) to remotely resolve customer problem
  • Use tools to remotely access customer equipment to diagnose and resolve customer problem
  • Follow solutions outlined in the knowledge database
  • Verify resolution of problem with the customer
  • Record information into the GEMS (incident tracking) system
  • Document, verify and make appropriate corrections to the incident record and customer profile
  • Ensure thorough documentation of problem description and all subsequent activity
  • Write knowledge articles based on lessons learned in resolving customer issues
  • Contribute as a team member; Participate in team meetings and activities; Participate in objective setting, performance management, reward and recognition programs
  • Participate in special projects as assigned to continuously improve processes, tools, systems and organization
  • Coordinate project start up activities
  • Maintain technical knowledge and expertise associated with multiple applications and hardware specific to individual customer's solution
  • Support less experienced colleagues on the helpdesk through joint working, monitoring, direct feedback and knowledge sharing; 
  • Follow all mandatory training courses according to provided timelines
  • Record information into the Incident tracking system (GEMS); Conduct GEMS quality audits and Call Monitoring activities through monitoring tool
  • Manage operations during scheduled shifts using on-hand tools and observations 
  • High School Diploma or equivalent
  • 0-2 years of related experience
  • Advanced knowledge level of Windows XP/Vista/7/8/10;
  • Advanced knowledge of the Internet including applications and protocols as well as standard network monitoring and analyzing tools;
  • Advanced trouble-shooting skills with MS Office and standard applications (Virus Scanner, Adobe, Zip);
  • Advanced knowledge of the software structuring, configuration, file organization 
  • Ability to read and analyze program logs
  • High level knowledge of PC hardware equipment and utilization (printers, scanners, modems, network cards, monitors)
  • Excellent communication skills at all levels including excellent listening skills in English language, plus any additional language required for the position.
  • Possess strong customer service skills and be able to work in a dynamic team environment
  • Advanced problem solving and troubleshooting skills
  • Ability to work a flexible schedule (evenings/weekends)
  • Ability to work in a multitask fast paced environment 
  • Associate’s Degree preferred
  • 2+ years of call center experience
  • Experience in providing in-house escalation assistance
  • A track record showing initiative leading to positive results
Trizma is offering: 
  • Long term employment opportunity for best performing candidates 
  • Performing services for a multinational company
  • Dynamic and responsible position
  • Chance for a professional and personal development
  • Advancement opportunity
  • Paid training
Follow the link and apply


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Program Assistant (m/f) - Internews Network
Administrativne usluge
Objavio: Tim

Objavljen 20.10.2017. Ističe 19.11.2017.


General Summary

The USAID-funded Balkans Media Assistance Program (BMAP) is a regional media support project in the Balkans focused on strengthening the competitiveness, sustainability, and cooperation of the independent media sector in Bosnia-Herzegovina, Kosovo, Macedonia, Montenegro, and Serbia. BMAP will aim to make media more competitive in the local and regional marketplaces and strengthen the sustainability of the independent media sector across the region, particularly in the digital space.

Essential Duties & Responsibilities
  • Office Manager Facilities Duties
  • Manages reception to ensure professional and effective telephone; communications both internally and externally.
  • Responsible for day-to-day office operations.
  • Manages the maintenance and alteration of office areas.
  • Manages the maintenance of all office equipment.
  • Participates and assists as needed with special department projects.
  • Produces expense reports as requested.
  • Manages office facility including scheduling, maintenance, stocking, etc.
  • Other duties as assigned.
Program Assistant Duties
  • Schedules and handles logistics for meetings and events as requested.
  • Assures proper distribution of official correspondence to all departments.
  • Works on special projects as assigned and related to a variety of program and administrative departments.
  • Data entry into key business information repositories.
  • Provide project staff with support such as research, correspondence and procurement as requested.
  • Understanding of and demonstrated commitment to upholding Internews’ Core Values.
  • Other duties as assigned.

  • 2+ years administration experience.
  • Strong grasp of Microsoft Windows environment and MS Office applications including MS Word, Excel, Outlook, Access, PowerPoint and Explorer.
  • Organized, logical, detail-oriented.
  • Experience scheduling meetings and planning events.
  • Accurate data entry into database systems.
  • Experience working in a collaborative team environment.
  • Strong writing and grammar skills, strong interpersonal skills.
  • Proven ability to operate effectively in a multicultural environment.
  • University degree, or equivalent.
  • English fluency required.
  • Knowledge of more than one Balkan language preferred. 


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