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Pretražujete: Kategorija: Administrativne usluge
Head of Global Customer Support (m/f) - Dapresy d.o.o.
Sarajevo
Administrativne usluge
Objavio: Job.ba Tim

Objavljen 04.06.2018. Ističe 04.07.2018.

Detaljno

Dapresy software specializes in presenting and distributing market research data analysis through online dashboards and portals, making it faster and easier to create visually engaging reports. Dapresy was founded in Norrköping, Sweden in 1999 and soon became the leader in online reporting and distribution of research projects and stakeholder surveys for market research professionals. Today, Dapresy has over one hundred clients as well as several offices all around the world. Our product offering is backed up by skilled developers, dedicated service/support staff and an alert and friendly sales team.

Dapresy is now looking for experienced Customer Service professional to oversee and improve our customer service experience. As a head of Global Customer Support at Dapresy, you will be responsible for managing our customer support team, and report directly to Executive Team. Together with our dedicated team of Customer Support professionals, you will be tasked with providing support for Dapresy customers from around the world and ensuring that customers receive outstanding support and have their needs met. Responsibilities include creating, reviewing and modifying customer support policies and procedures for support staff to adhere to in order to streamline workload, increase efficiency and decrease turnaround time required to fulfill support requests. Exceptional communication skills and ability to diffuse conflicts is a must-have.

Required personal skills:
  • Extensive experience in B2B Software as a Service business
  • Proven knowledge of modern customer experience approaches, especially within the Software as a Service area
  • Great interpersonal skills and mastering of conflict resolution techniques
  • Excellent written and oral communication skills
  • Must be a strong leader
  • Ability to multi-task
  • Ability to travel on regular basis
  • Fluent in written and verbal English
  • At least 6 years of experience with similar jobs and at least 3 years of experience in leadership role
Required technical skills:
  • Excellent knowledge of Microsoft Office tools
  • Experience with customer support software like FreshDesk / ZenDesk or similar
Dapresy offers a permanent and stable employment in a growing company with great working environment and atmosphere.

Applications should be sent to careers.ba@dapresy.com Please send applications directly to this email rather than through portal.

This ad will be open until positions are filled so applications will be evaluated directly upon arrival. 

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Anketar - WVP a.d. Akcionarsko društvo za zastupanje u osiguranju Banja Luka
Banja Luka
Administrativne usluge
Objavio: Job.ba Tim

Objavljen 21.05.2018. Ističe 21.06.2018.

Detaljno



Tražimo energične i fleksibilne anketare za marketing aktivnosti i ispitivanje tržišta osiguranja.

Pozicija: Anketar (m/ž).

Radno vrijeme: fleksibilno.
Vrsta posla: honorarni rad, plaćanje po anketi.
Područje rada: Banja Luka.

Uslovi za rad:
-nije neophodno iskustvo na sličnim poslovima,-obavezna informatička pismenost,
-da poznajete rad na računaru,-sposobnost preciznog unošenja podataka,
-da ste komunikativni, ambiciozni i samostalni,-da imate sposobnost procjenjivanja potencijalnih kupaca, -vještine komunikacije i sposobnost predstavljanja kompanije,
-savjesnost i odgovornost,
-poštivanje zadanih rokova.

Šta nudimo:
-isplata stimulativnog honorara po učinku,
-rad u internacionalnoj firmi, lideru u posredovanju i zastupanju u poslovima osiguranja,
-treninge, obuku i mogućnost svakodnevnog sticanja novih znanja i vještina,
-mogućnost brzog napredovanja i dodatnih beneficija u skladu sa rezultatima,-dobro organizovano radno okruženje,
-dinamičnost posla. 

Onim anketarima koji pokažu najbolje rezultate ponudićemo stalni posao.

Ako ispunjavate navedene uslove, prijavu i radnu biografiju (CV) pošaljite e-mailom na adresu:

konkurs@zivotnoosiguranje.ba

Svi kandidati koji uđu u uži izbor biće pozvani na razgovor.

WVP a.d
Akcionarsko društvo za zastupanje u osiguranju
Vidovdanska 2, Banja Luka
Telefon: 051/ 222-088

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